If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with in 2-3 business days with instructions on how to return the item from your order. WE DO NOT ACCEPT RETURNS ON PERISHABLE ITEMS
All refunds are processed as store credit. All orders can be cancelled within 24 hours of placing the order. If there is a problem with your order please email pictures to firstname.lastname@example.org with in 24 hours of received order to be eligible for replacement.
Domestic - USA
- Orders take an estimated 7-10 business days to be shipped.
- The cut off shipping time is 4pm eastern time.
- Cakery 26 is not liable for loss orders if the tracking number shows that the order was delivered.
- Customers must enter a complete address at checkout. Cakery 26 is not liable for inaccurate or incomplete shipping addresses entered by customers.
- Cakery 26 is not liable for shipping delays made by the shipping carrier.
- Holiday, sales campaigns and inclement weather can impact shipping and delivery times.
- Issues with orders must be reported within 24 hours of delivery.
If order is placed after 4pm, processing will begin the next business day. If order is placed after 4pm Friday It will begin processing the following Monday unless that Monday lands on a major holiday. If a major holiday causes a delay in shipping or if we receive notice that there is a weather advisory causing shipping delays, your order will be shipped the safest day out. This procedure is taken to ensure you receive a product that exceeds both of our expectations. Quality and your satisfaction is our #1 Goal.
WE DO NOT OFFER CUSTOM DELIVERY DATES AT THIS TIME. ALL ORDERS HAVE TO FOLLOW THE CURRENT PROCESS AT THIS TIME. Please do not add a custom delivery date in the comments of your order). Putting notes in the comments does NOT expedite your order. So sorry for any inconvenience this may cause.
We can ship to virtually any address in the U.S including Hawaii, Alaska, Puerto Rico, Guam and The U.S Virgin Islands that has a proper US POSTAL ZIP CODES. Please understand that shipping to APO or Non-Mainland territories may cause a delay in shipping. Cakery 26 is not liable for any spoilage due to these delays.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.